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Who is the Best Unlimited Broadband Phone Services?
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Broadband Phone in USA
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Broadband Phone Services in
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Top 10 Broadband Phone
Service Providers
 For clients with high-speed Internet
connections (DSL or Cable Modem) broadband
phone companies provide unlimited calling
options over an Internet connection at
prices lower then any service has ever
offered. High-speed access is required to
use this service but for those with
broadband, unlimited calling plans now start
at 19.95 a month including calls to Canada
along with one provider that includes
unlimited calling to Western Europe at a
price point under
20 dollars a month. The
providers featured offering this type of
service include Packet8, iConnectHere,
Lingo, Vonage, MyPhoneCompany and Opex
Internet Voice are clearly the leaders in
the consumer industry. Recently we put all
of these
providers to the test and while a
full report is due out later in the year the
preliminary results are as follow.
-
All the above providers got acceptable
marks for customer service but Opex Internet
Voice scored highest in customer service
followed in a close second by MyPhoneCompany.
The other providers were all outclassed by
the two at the top but customer service from
all of them was more the acceptable.
-
All offered rock bottom rates but Packet8
ranked best for Quality of Service and tied
with Lingo for the lowest unlimited rates to
the US and Canada.
-
While edged out for Quality of Service by
Packet8, Lingo offered more then acceptable
quality and included unlimited calling to
the US, Canada and much of Western Europe at
the sub 20 dollar price point offering a
truly unique pricing and value point. All in
all if you call Western Europe go with Lingo
if not go with Packet8 as the quality is
somewhat better.
-
For the lowest average international
rates iConnectHere blended a top three
finish on customer service with the best
over all rates available for international
users across the board. They also finished
at the top for over all call quality and
quality of hardware provided to their users.
-
MyPhoneCompany came up with an excellent
rating for service and while not the lowest
they did have one unique value point that
made them stand out. That was local number
availability. For those that really want a
local number for inbound calls who live off
the beaten path you may pay a bit more to
have Canada in your local calling area
(24.99 vs. the 19.99 price point of Lingo
and Packet8) but if you live in a rural area
odds are that MyPhoneCompany will still have
a local number available for you. Further if
you don't call Canada they offer a plan for
unlimited US calling only at the 19.99 price
point.
-
The features race was pretty much a dead
heat between most of the providers. Opex
however had the most unique features that
people would tend to actually use on a
regular basis.
-
Vonage was the only provider that did not
come out on top of any given category. While
they got exceptional to good ratings in each
category no where did the Broad Band Phone
Giant come out as the "best". This was not
much of a surprise as the biggest companies
in any service industry never tend to be the
best at any one thing. Instead they focus on
being consistent across the board. Vonage
was Very Good or better in all the
categories save for customer service where
they could use the most improvement.
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